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During the COVID-19 lockdown, Spotlight Initiative tested approaches to working virtually to continue to address violence effectively. Helpline responders and counsellors learned to provide more psychosocial counselling and referral guidance by phone. Key staff from first responders and frontline agencies were trained in using remote means of communication as part of crisis management. The Gender-Based Violence Unit in the Division of Gender and Family Affairs of the Ministry of Social Development, Housing and Community Empowerment developed a COVID-19 response protocol with guidelines for…