SINGAPORE, Republic of Singapore - Asia and the Pacific host most of the world's domestic workers, accounting for 38.3 million domestic workers over the age of 15. The region also accounts for the largest share of women domestic workers globally - more than 52 per cent - according to the International Labour Organization (ILO).

Women migrant domestic workers play an important role in Singapore, one of the 10 countries in the Association of Southeast Asian Nations (ASEAN) where the Safe and Fair Programme is being implemented under the Spotlight Initiative. However, despite providing valuable domestic and care-giving services, many work in conditions that leave them vulnerable to exploitation, abuse and violence.

Through the support of Safe and Fair, women migrant workers and civil society organizations in Singapore are working together to help domestic workers assert their rights and speak out against ill treatment.

Below, three women share their stories.

"My family did not know if I was still alive as my employer took my mobile phone... I could not seek help from anybody.” - Aye Aye, domestic worker

Aye Aye, Domestic Worker

A single mother with a 5-year-old son to support, Aye Aye moved from Myanmar to Singapore in 2019 to pursue employment. "I thought working as a domestic worker would be easy, but it is quite challenging and sometimes miserable," she says.

While working in Singapore, she took care of all her employer’s cleaning and cooking, as well as ensuring that their elderly grandmother took her medicine - a job that meant working through the night as well as the day.

"I faced verbal abuse and got little sleep,” she says. “The grandmother often scolded me. The worst thing for me was the unpaid salary and the restriction of communication. The last time I received my salary was in the middle of 2020, and my family did not know if I was still alive as my employer took my mobile phone when I started working for them. I could only communicate with my family once. Without the phone, I could not seek help from anybody.”

She managed to get hold of a new phone one day while grocery shopping and soon learned about the Humanitarian Organization for Migration Economics (HOME) from another Myanmar domestic worker she met. HOME is a Spotlight Initiative partner organization based in Singapore that is dedicated to empowering migrant workers who experience abuse and exploitation.

“HOME has helped me claim back my salary and submitted my case to the authorities,” says Aye Aye. “I also went for counselling where I was able to share my feelings about how my employer treated me. I feel safe here and I have made friends with other Myanmar migrant domestic workers. We are here to support each other. I am still waiting for the result of the investigation, but I hope I will get justice. I really hope we can prevent this kind of misconduct and I would like to encourage my fellow domestic workers to seek help if you believe that you have been exploited.” 

“I would like to tell other domestic workers to seek help if you need to and to never give up." - Liyana*, domestic worker

Liyana*, Domestic Worker 

Liyana, 32, moved from Indonesia to Singapore looking for work, but found that the reality was nothing like she’d hoped. 

"I did sign a contract before I started working, but the contract did not say what I had to do on a daily basis," explains Liyana. "I had to share a room with my employer’s grandmother, which made it hard to sleep. The grandmother had irregular sleeping times and needed almost constant care because she was not mobile. I worked long hours, waking up early to prepare breakfast for the family. I was exhausted.”

When Liyana raised these issues with her employer and recruitment agency, her concerns were dismissed.

"My employer and the agency said that the situation was not too bad and I should be grateful to have a job,” she says. “I was not allowed to have a rest day when I was paying off my loan deduction, which was six and a half months long."

After five long months, she decided to approach HOME for help. The organization helped her present her case to the Ministry of Manpower. "I am now allowed to be repatriated home,” she says. “I would like to tell other domestic workers to seek help if you need to, and to never give up."

*Name has been changed to protect the survivor's identity.

“Domestic workers have the right to equal protection, to work free from violence and abuse." - Jaya, HOME caseworker

Jaya Anil Kumar, HOME Caseworker

Jaya Anil Kumar is a Case Manager for HOME, Singapore, where she assists migrant domestic workers, including those experiencing abuse and exploitation.

“In spite of their positive contribution to Singaporean society and households, many migrant domestic workers face challenges in their daily lives, especially with regards to violence, abuse and labour rights violations,” explains Jaya. “Some of them face restrictions on their mobile phone usage, which can put them at further risk of violence as they cannot make a phone call to seek help.”

Jaya and her team provide both assistance and shelter to domestic workers who have experienced violence. She then refers their cases to specialized service providers, such as police, shelters, and health and social services. She also organizes information sessions on human rights, labour law and life skills to ensure that migrant workers know how to recognize and report violence.

“Domestic workers have the right to equal protection, to work free from violence and abuse,” she says.

The Safe and Fair Programme is implemented by ILO and UN Women with the support of the Spotlight Initiative. From 2018 to 2020, the programme reached 75,445 women migrants with support services and information - including psychosocial, health, social and legal services - and increased their knowledge of support initiatives, safe migration and job skills training.

By Pichit Phromkade